Frequently Asked Questions
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Refund Policy
All sales are final. No refunds will be given for software that is delivered via digital download from our site. If there is a problem with one of the digital download products or if you experience any difficulty with the download, contact us for support.
We're all adults. This means that it is your responsibility to ensure that you have read through the product description and are familiar with our Terms of Use. If you have any questions about our products, contact us for more details BEFORE your purchase.
4960 S Gilbert Rd Ste1-217
Chandler, AZ 85249
Basics
Q: What is digital scrapbooking?
A: Digital scrapbooking is the same as traditional scrapbooking, except you are using the tools on your computer software instead of the tools in your scrapbooking closet. There are many advantages to digital scrapbooking: no special tools to buy (except the software), no papers to put in storage, no paper to waste. You can print your layouts to share them (or not - you can just email or share them on Facebook). It can be challenging to learn, but well worth it. So enjoy the process! Learn more about the time-saving and cost-saving advantages of digital scrapbooking.
Q: I'm new to digital scrapbooking, what do I need to get started?
A: You will need a computer, image editing software and an adventurous spirit! Learn how to digital scrapbook with video tutorials and step-by-step written instructions. Other things that help: a digital camera, a scanner and a color printer.
Q: How do I use one of your kits?
A: If you are a beginner, go through the video tutorials and tips we have on our site. Educating digital scrapbookers is one of our main goals.
Q: I'm a paper scrapbooker and not very good with computers. Is digital scrapbooking hard to learn?
A: The initial learning curve can be intimidating. Take it slow, we have a variety of tutorial videos to help you get over that initial scariness. The more you practice and explore with your software the better you'll become. It shouldn't take long to feel comfortable with it. You may quickly ask yourself why you didn't try it before!
Q: What's the best software to use?
A: There are a lot of options, some expensive, with lots of features and many free with almost as many features. Adobe Photoshop and Elements are common choices. Other common photo-editing programs include Corel Paint Shop Pro, Microsoft Digital Image Suite, ACDSee Systems Photo Editor, and LumaPix FotoFusion Scrapbook Essentials and GIMP. Learn more about your choices for digital scrapbooking computer software.
Q: PC or MAC?
A: There are alot of strong opinions on this question. We recommend you go with what you know. What our video on our "Choosing a Computer for Digital Scrapbooking."
Q: Do you offer commercial licenses?
A: We DO NOT offer commercial licenses for our kits. Read our Terms of Use for specifics. Contact us for more information.
Using Kits
Q: Can I submit my layouts using your kits to magazines for publication?
A: Yes, your license allows you to send your flattened layouts to publications. You must give credit for the graphics as follows: © Pixelbooking, Inc. www.pixelbooking.com . Read the Terms of Use for more information.
Q: Can I use your kits for paper scrapbooking?
A: You may print and use all of the elements in our kits you purchase for paper scrapping for your own personal use.
Q: What do I do with a finished digital layout?
A: It's limited only to your imagination. You can send them out to be printed professionally, like at Costco's photo lab, or another on-demand printing services, like shutterfly.com, viovio.com and scrappingsimply.com. Layouts can be printed on your desktop printer, framed, or mailed. You can also email or post layouts on social media sites, like Facebook.com. You can collect them in books, make DVD slideshows or online gallerys like flikr.
Technical Questions
Q: What is a ZIP file?
A: When you download the kits, they are compressed together in a ZIP file. For PC users. the WinZip software allows you to extract the files from the ZIP file. Mac users on OS X have a built-in utility for unzipping, just double-click on the ZIP file. You can download the evaluation version of WinZip here for free.
Q: What's the difference between a PSD, a PNG and a JPEG?
A: A PSD file is a Photoshop file, which allows you to save it as layers. It can only be edited in Photoshop or a program that accepts the Photoshop format. A PNG is a file with a transparent background. Most image editors can open PNG files. A JPG file is a compressed, flattened image that is great for emailing because of the reduced filesize, but the image will lose quality the more it is compressed.
Q: What is DPI?
A: DPI stands for Dots Per Inch. It measures the resolution on an image, our images are saved at 300DPI, which will look much sharper when printed than a web-optimized image at 72DPI. The larger the DPI, the larger the file size. Generally, for sending to a publication, 300DPI is required. For printing to a desktop printer or sending out to a printing service, 150DPI is the minimum. For emailing or posting on websites, 72DPI is acceptable.
Q: How do I use a Photoshop Brush? What is an ABR file?
A: ABR files are Photoshop brush files.
Q: How do I make a picture fit in a frame in my layout?
A: Click here for a tutorial video on masking photos to fit into our frames with irregular shapes or basic shapes.
Q: Where do I go to print my completed layouts?
A: You can send them out to be printed professionally, like at Costco's photo lab, Kinkos or another on-demand internet printing service, like shutterfly.com, viovio.com and scrappingsimply.com.
Other
Q: Can I get your newsletter?
A: Click here to sign up for our newsletter. There are always specials offers and deals available just for newsletter recipients. We value our customers' privacy.
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